Orders are usually processed within 24–48 hours and typically delivered within 3–6 business days. You’ll receive tracking details once your order has been dispatched.

NOTE: Weekends are not included in our delivery times.

Once your order has been handed over to our courier, we’ll send you your tracking information so you can follow your delivery.

We use The Courier Guy for deliveries across South Africa, helping us provide reliable and trackable shipping.

Please contact us as soon as possible with your order details and photos of the item. Our team will assist you and work to resolve the issue as quickly as possible.

You can contact our support team at info@pawtique.co.za. We’ll be happy to assist with questions about your order, delivery, or any of our products.  

Office hours are :

Mon-Fri : 09:00 AM - 17:00 PM